Leadership Coaching

I help top managers reconnect with their passion for hospitality and customer service, by developing a path of discovery, connection and choice for positive customer engagement.

My extensive hotel experience and continued education and development have given me the ability to quickly assess and offer mutually beneficial solutions to my clients. I have proven results in developing teams that can deliver an extraordinary customer experience, which translates directly to the profitability of an organization, and are sustainable over time.

I am highly skilled in my ability to help top managers and owners develop the capacity required for in-person customer contact. They learn to recognize the next strategic steps needed to build a strong foundation, effective systems and uncover the business culture, which can translate into a successful transparent business strategy.